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shoe_faq

 

What sizes do you carry?

We stock women's shoes up to size 12 in widths from Narrow to Extra Wide and men's shoes up to size 16 in widths from Narrow to Extra Wide.

 

 


If a shoe is listed in a European size, how do I translate that?

There is no perfect correlation between the two sizing methods. Below is a chart to help you determine the appropriate size.

 

European

Women's

Men's

  35  
  5  
  -  
  36  
  5 -6  
  -  
  37  
  6  
  -  
  38  
  7 - 7 1/2  
  -  
  39  
  8 - 8 1/2  
  -  
  40  
  9 - 9 1/2  
  7 - 7 1/2  
  41  
  10 - 10 1/2  
  8 - 8 1/2  
  42  
  11  
  9  
  43  
  -  
  9 - 9 1/2  
  44  
  -  
  10 - 10 1/2  
  45  
  -  
  11 - 11 1/2  
  46  
  -  
  12  
  47  
  -  
  13  

48

 

 14

49

 

 15




Do you carry shoes in which I can wear an orthotic?

Yes. We carry several brands and styles that will accommodate an orthotic.

 

 


I have special fitting needs can you help me?

Our goal is to find the perfect fit for you. First, we will measure your feet to find the correct size and width combination. We will talk with you about your footwear needs and fit you from our wide range of sizes. If needed we can make minor adjustments to make your shoes more comfortable. We also provide accurate prescription fittings if this is what you need. We can fulfil all you comfort needs.



I like "one-stop" shopping. Can I get dress and casual shoes from you?

We can provide you with walking shoes, athletic shoes, and classic dress. Whatever your needs we want to be able to provide you with what you are looking for.



Will you ship shoes to me?

We will be happy to. All you need to do is call one of our stores on their TOLL FREE number and discuss with one of our sales associates what you are looking for. We will take your order and credit card information and send the shoes to you.




What is your return policy?

Any unused products may be returned if accompanied with the sales receipt. We want you to be completely satisfied with your purchase.



Do you measure feet?

Yes. We always want you to purchase shoes that fit, so each time you visit we measure your feet to make sure we fit you in the best size.



Do you carry narrow and wide widths?

Yes. We carry shoes from slim to extra wide and in all widths and sizes.



Do you carry walking shoes?

Yes. We have an extensive selection to choose from. Whether you want a light weight shoe or a style that is more versatile we will be able to show you some options.

Kingston
Mr. Jack McCalpin, Manager
179 Wellington St. Kingston, ON K7L 3E3
Tel: (613) 546-9756    Toll Free: 1-877-925-5935
Store Hours : Mon – Sat: 9:00am to 5:30pm
Map Email
Kingston Ecco
Ms. Maria Brousalis, Manager
175 Wellington Street Kingston, ON K7L 3E3
Tel: 613-549-8129
Store Hours : Mon – Sat: 9:00am to 5:30pm
Map Email
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